University of Washington Information School
Anything to do with Activity Insight. Especially for faculty since they have more records in Activity Insight and use it for reports.
Anything to do with iSchool backups. What we backup, how it's backed up, when it's backed up, how to access your backup, how to access versions and what is NOT backed up. We do not provide archival backups.
Anything to do with course sites whether in Canvas or HTML sites.
Anything to do with upgrading, replacing or fixing iSchool hardware. Also how to use iSchool hardware including checkout equipment.
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Anything to do with iSchool network printers, directly connected personal printers and how to add an iSchool printer to a personal computer that is not joined to the NETID domain.
Anything to do with accessing iSchool or UW resources remotely via the iSchool VPN, Remote Desktop, SFTP, etc. Also how to connect to our SharePoint Intranet from a personal computer.
Anything to do with security, phishing, updating/installing/removing anti-malware programs, spam, etc.
Anything to do with any Operating System, Application or the iSchool Software Image. How to use it, how to update it, how to configure it, etc. This includes SharePoint.
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How to update the iSchool website.