iSchool Technology Knowledge Base

You can search Request Tracker (RT) by a custom category by following the steps below: Navigate to the ticket queue you want to search. One way to do this is to select your queue on the Quick Search bar located on the right hand side of the ‘Home’ screen. Once in the queue, select ‘Edit [...]

Microsoft is retiring the Messenger (read: Windows Live Messenger) service. In its place, Microsoft has incorporated many of the Messenger features into Skype, which Microsoft now owns. Sooner or later you will need to either 1) upgrade to Skype or 2) use some other Instant Messenger service like Google Talk/Chat. For those of you already [...]

Every now and then a job will fail in Camtasia Relay. Depending on where the final product was to be published, a failed job can make continuous attempt to authenticate to an external server making it appear as if Relay is attacking the external server. To stop this repetitive behavior: Login to the Camtasia Relay [...]

UW IT and Microsoft have made it possible for you to use your UW email address as a Microsoft Account/Windows Live account. This type of account gives you access to a suite of services like SkyDrive (cloud storage), Skype, etc. Here is how to activate that service. – Log into MyUW: http://myuw.washington.edu/ – In the [...]

CAAMS (Computer Automated Access Management System) is what the University of Washington uses for accessing rooms and buildings. Doors are equipped with card readers and you can swipe your Husky Card in the reader to gain entry to areas to which you have been granted access. This article, primarily aimed at iSchool staff and faculty [...]

Microsoft Outlook 2010 has a feature that lets you add calendars from other users and resource mailboxes so you can see at a glance when everyone is free/busy. This article will show you how to add other calendars to Outlook creating a group. Open Outlook and click on the Calendar link in the left pane. [...]

  First log in to the Dreamspark portal: http://e5.onthehub.com/WebStore/ProductsByMajorVersionList.aspx?ws=5320b3aa-749b-e011-969d-0030487d8897&vsro=8&JSEnabled=1     Your username should be your full UW email address in the format of: <your UW NetID>@uw.edu Your password was set when your account was created. If you have forgotten your password, we cannot change it for you but you can have the system send [...]

An ISO image is a single file (with the extension “.ISO”) containing all of the contents of an installation CD or DVD. Many of the programs available through Dreamspark (formerly MSDN Academic Alliance) are downloadable in ISO file format only, and in order to install them one must burn the ISO image to a blank [...]

Adobe Creative Suite’s Dreamweaver has the ability to upload files so you don’t have to go through the extra step of uploading them with some separate FTP application after you have finished editing them. UW Computing and Communications has a great FAQ detailing how to do that here: http://www.washington.edu/computing/web/publishing/sftp-dw-win.html If you have any questions after [...]