Apple macOS device enrollment

Apple macOS device enrollment

All iSchool-purchased Apple devices (faculty, staff, computer-classroom computers, iPads, Apple TVs) are “enrolled” in The iSchool’s Apple Mobile Device Management (MDM) tool, “Jamf Pro”. It is possible, infrequently, that you may be prompted to renew or update your device’s enrollment. Follow the steps below.

1) Click the “Device Enrollment” notification if it appears.

2) An “Update Device Enrollment” message in System Preferences -> Profiles should open. Click “Update.”

3) Enter your UW NetID credentials, click “Connect”.

4) After a few seconds you should see wording about the device being “…supervised and managed by University Of Washington.” This is expected and the desired result. You may quit out of System Preferences.

Add printer to iSchool computer

Add printer to iSchool computer

This web page includes detailed directions for adding an iSchool printer to an iSchool-issued computer:

Windows

macOS


Windows

1) Windows computers should arrive to you with all iSchool printers available to you. You should be able to print to any of the printers listed in Settings -> Bluetooth & devices -> Printers & scanners.

If the printer you need to use is not listed, proceed to step 2.

2) In the “Printers & scanners” settings, click Add device.

3) In a handful of seconds a “The printer that I want isn’t listed” message and an Add manually button should appear. Click the Add manually button.

4) Select “Find a printer in the directory…“, click Next.

5) Select the printer you need, click OK. Printer names should be self explanatory. Contact iSchool IT, ihelp@uw.edu, if there are any questions.

6) After a few seconds you should see a “…successfully added printer…” message. Click Next.

7) You should see another “…successfully added printer…” message. The “Set as the default printer” checkbox is optional. Click Finish.

 


macOS

1) Open a Finder window, click Applications, start the application Self Service, sign into Self Service with UW NetID credentials if prompted for credentials.

3) Click the Printers category, click Install for any and all printers you need to use.

Web browsers not loading websites, Sophos Web Protection

Web browsers not loading websites, Sophos Web Protection

Some users with Sophos installed on macOS computers have reported the following issue:

-All web browsers do not load any and all web pages

-Other network activity like email and video conferencing continue to work

One troubleshooting / workaround that has “fixed” the issue in the past are the following steps:

1) Click the Sophos icon in the top-right menu bar, click Open Preferences….

2) Click Web Protection, click General, click both switches OFF.

3) Switch to any web browser application. Load any website. Confirm websites and pages load as expected.

4) Back in Sophos, click both Web Protection switches back ON. Switch back to a web browser and confirm web pages continue to load and work as expected.

Set up iSchool issued macOS computer

Set up iSchool issued macOS computer

The following steps need to be done to set up an iSchool-issued macOS computer. Please contact the iSchool IT Help Desk, 206-616-3086 or ihelp@uw.edu, if there are any questions or issues during this setup process.

This process could take around 30-45 minutes or more to complete.

(The following screenshots are a reference based on the time of writing. The actual screens and options you see and click through are subject to change at any time per Apple macOS updates.)

1) Plug in the power adapter if the computer is a laptop. Turn on the computer.

2) Select language, click the forward-arrow.

3) Select your country or region, click Continue.

4) Select and adjust any or all accessibility features or click Not Now to set up later.

5) Connect to any available Internet network.

6) Click Continue at the University of Washington Remote Management screen.

7) Authenticate with your UWNetID@uw.edu credentials.

8) The “Full name:” and “Account name:” will be filled-in with your UW NetID information. Enter your UW NetID password twice, edit the icon to your liking, click Continue.

9) If you and the computer are on the University of Washington campus, skip to step 11. Open a Finder window, go to the Applications folder, start the “F5Access” application. (The “F5Access” application should appear within a few minutes if it is not already in the Applications folder.)

10) Click “F5 Access” in the top-right menu bar, click “UW Husky OnNet VPN”, authenticate using UW NetID credentials in the University of Washington WebLogon screen. (This action is connecting you to the UW network via Virtual Private Network (VPN) to make the next few steps possible.)

11) Enter your UW NetID credentials in the “Sign into NETID.WASHINGTON.EDU…” box, click Sign in.

12) In the “Password Synchronization” box enter your UW NetID password in both fields, click Sync Password. Note the “Passwords in sync” message. Click OK. You will be using your UW NetID credentials for the username/password combination for your macOS device.

13) Open a Finder window, go to the Applications folder, start the Self Service application, sign in with UW NetID credentials if prompted.

14) Look for the item named “Install standard Faculty, Staff, PhD applications”, click Install, click Install.

Note well: The total installation time could take ~30 minutes or more depending on your network connection. “Self Service” will give you the messages “Executing” and “Installing” and “Running” while installation is happening. “Done!” will appear briefly when installation is complete. If you do not see any glaring “failure” messages, the installation happened correctly. The Applications folder will be populated with the software titles mentioned in Self Service. There are other miscellaneous applications and printers you may install if you wish before exiting the Self Service application.

15) Install the Code42/CrashPlan file backup software by following the steps on this web page: Install the CrashPlan file backup software

Use the Code42/CrashPlan software to restore files from a previous computer if necessary. Detailed directions are on this web page:

How to restore files using the Code42/CrashPlan application

Restoring files via Code42/CrashPlan is not necessarily a trivial step. Please contact the iSchool IT Help Desk if there are any questions about restoring files via Code42/CrashPlan.

16) Restart the computer. After the first time the computer is restarted, you will be met with the setup of “FileVault” disk encryption.

When you see the “…enable FileVault” message click Enable Now, click OK.

At this point, your iSchool macOS computer has completed the necessary one-time-setup-steps and is ready to use but may not have all of the customizations you need. Some examples of further actions you may need to take:

If Microsoft Outlook is your email application of choice, find and start the Microsoft Outlook application. Follow the instructions provided by Outlook to add your @uw.edu email address.

If you have access to a shared @uw.edu email account and need to add the account to Outlook: https://www.kb.ischool.uw.edu/how-to-add-shared-netid-email-account-to-outlook/

If you need to install Zoom: https://zoom.us/download

If you need to install SecureCRT (to access The UW Student Data Base): https://itconnect.uw.edu/uware/securecrt/

You may need or want to sign in to your web browser of choice to sync bookmarks:

Google Chrome sync directions

Firefox sync directions

Microsoft Edge sync directions

Please contact the iSchool IT Help Desk, 206-616-3086 or ihelp@uw.edu, if there are any questions or issues during this setup process.

RStudio

As with any programming language, you will inevitably run into problems, confusing situations, or just general questions when working in R. Here are a few ways to start getting help

1. Read the error messages: If there is an issue with the way you have written or executed your code, R will often print out an error message in your console (in red in RStudio). Do your best to decipher the message—read it carefully, and think about what is meant by each word in the message—or you can put that message directly into Google to search for more information.

2. Built-in documentation: RStudio provides built-in documentation. Functions and behaviors are all described in the same format, and often contain helpful examples. To search the documentation within R (or in RStudio), type a question mark (?) followed by the function name you’re using (e.g, ?sum). You can perform a broader search of available documentation by typing two questions marks (??) followed by your search term (e.g., ??sum).

You can also look up help by using the help() function (e.g., help(print) will look up information on the print() function, just as ?print does). There is also an example() function you can call to see examples of a function in action (e.g., example(print)).

3. Packages: R packages do not ship with the R software by default, but rather need to be downloaded (once) and then loaded into your interpreter’s environment (each time you wish to use them). The base R software provides install.packages() function for installing packages, and the library() function for loading them. The following example illustrates installing and loading the stringr package:

# Install the `stringr` package. Only needs to be done once per computer
install.packages("stringr")

# Load the package (make `stringr` functions available in this `R` session)
library("stringr") # quotes optional here, but best to include them
Self Service

Self Service

iSchool owned Apple computers have access to an application named Self Service. Self Service allows you to install things like applications and printers. To access Self Service:

1) If you are off campus, connect to the Husky OnNet VPN.

2) Start the Self Service application, found in the Applications folder.

 

3) Sign into Self Service using your UW NetID credentials.

self_service_sign_in_info

 

4) Self Service will present you with multiple options.

self_service

FileVault

The iSchool has FileVault configured on all Faculty, Staff, and PhD student Mac computers.  FileVault is an Apple full-disk encryption technology.  Once FileVault is turned on, after a computer is restarted or shutdown, only FileVault-unlock-enabled users or a user with the FileVault Recovery Key can access the drive.  Once FileVault is turned on, your UW NetID credentials will continue to allow you to sign into the computer; you should see no noticeable change in behavior.

If you are prompted for a FileVault Recovery Key, please contact the iSchool IT Help Desk.

More about FileVault can be found at the websites below.

https://support.apple.com/en-us/HT204837

https://en.wikipedia.org/wiki/FileVault

Locked printing with Ricoh printers

Locked printing with Ricoh printers

Instructions below are for using a security function on Ricoh printers allowing users to “lock” or hold their print until they are physically in front of the printer to “release” the actual printed piece of paper.

The instructions below are applicable to the following printers:

Ricoh in Bloedel Hall 095 (BLD-095-RicohMPC4504)
Ricoh in Gerberding Hall B054L (GRB-B054L-RicohIMC3500)
Ricoh in Mary Gates Hall 015 (MGH-015-RicohMPC4504)
Ricoh in Mary Gates Hall 095 (MGH-095-RicohMPC307)
Ricoh in Mary Gates Hall 330 (MGH-330-RicohMPC4504)
Ricoh in Mary Gates Hall 370A (MGH-370A-RicohMPC4504)
Ricoh in Mary Gates Hall 420 (MGH-420-RicohIMC4500)
Ricoh in Tower (TWR-RicohMPC4504)

Windows
Mac

locked printing in Windows

(Word is used in the example below. However, this option works with Excel and other programs.)

01) click File

 

02) click Print

 

03) select one of the printers listed above, click Printer Properties

 

04) from the “Job Type:” drop-down, select Locked Print, click Details…

 

05) in the Job Type Details window, use the following settings:

User ID: use Create Own ID
Enter User ID: use your UW NetID
Password: use any number with 4 to 8 digits, it must be memorable to you, you will need to type in this number while physically at the printer

click OK

 

06) click OK

 

07) click Print

 

At this point, the rest of the steps need to be done while at the printer.

08) (on the Ricoh printer interface) press Printer

ricoh_printer_button

 

09) press Print Jobs

ricoh_print_jobs

 

10) select the User ID you created in step 05

ricoh_user_id

 

11) select the correct print job, press Print

ricoh_user_id_print_job

 

12) enter the password you created in step 05, press OK

ricoh_print_job_password

 

13) change the quantity of print copies desired if necessary (1 copy is default), press Print

ricoh_print_button

 

locked printing in Mac OS

(Word is used in the example below. However, this option works with Excel and other programs.)

01) click File, click Print…

mac_word_file_print

 

02) select any printer listed above from the “Printer:” drop-down, select Job Log from the third drop-down

 

03) for “Job Type:” select Locked Print, use the following settings:

User ID: use your UW NetID
Password: use any number with 4 to 8 digits, it must be memorable to you, you will need to type in this number while physically at the printer

click Print

 

At this point, the rest of the steps need to be done while at the printer.

04) (on the Ricoh printer interface) press Printer

ricoh_printer_button

 

05) press Print Jobs

ricoh_print_jobs

 

06) select the User ID you created in step 03

ricoh_user_id

 

07) select the correct print job, press Print

ricoh_user_id_print_job

 

08) enter the password you created in step 03, press OK

ricoh_print_job_password

 

09) change the quantity of print copies desired if necessary (1 copy is default), press Print

ricoh_print_button

How to run Windows (and software that will only run on Windows) on a Mac

This is a high-level overview of running Windows on a macOS device.  This is not intended as a fully detailed walkthrough.  There are fully detailed guides findable via web-searching. If web searching and this article are not enough information, please contact or stop by the iSchool IT Help Desk.

There are two ways to run Windows on a macOS device:

  1. Apple Boot Camp
  2. Virtual Machine (VM) software

Either method requires a full Windows operating system installation file before proceeding. Either method can be done for zero-cost, assuming you already have access to a macOS device. If you are a University of Washington student, you can download a full Windows installation file, compatible with either method, for zero-cost, from the Microsoft Azure for Education website:

Microsoft Azure for Education software downloads

Visit this web page for much more information:

University of Washington information about Microsoft Azure for Education

In general, you will want to download and use the most recent, 64-bit version of Windows Education.

METHOD 1
Apple Boot Camp

The advantage of this method is you get to use all of your CPU and RAM for Windows allowing it to run as fast as possible on your computer.  The disadvantage is that you will have to reboot your computer in order to switch between operating systems.

Apple’s Boot Camp Support website has more information and detailed instructions:

https://www.apple.com/support/bootcamp/

METHOD 2
Virtual Machine

The advantage of this method is you can use Windows in addition to your default macOS environment.

You will need to install one of the software options below.  The software options below, allow you to run a Virtual Machine.

Parallels costs money to obtain. Parallels is relatively easy to use, fully featured, and has detailed online support.  Parallels can be obtained at a discount by faculty, students, and staff, by searching this website: https://onthehub.com/

Detailed instructions for creating a Parallels Virtual Machine, and installing Windows onto it, can be found by searching the Parallels Knowledge Base:

https://kb.parallels.com/

 

VirtualBox is zero-cost.  It is also arguably the most complicated to use.

Detailed instructions for creating a VirtualBox Virtual Machine, and installing Windows onto it, can be found by searching the VirtualBox documentation:

https://www.virtualbox.org/wiki/Documentation

 

UTM is zero-cost.

Detailed instructions for creating a UTM Virtual Machine, and installing Windows onto it, can be found by searching the UTM documentation:

https://docs.getutm.app/

 

Tips for working with Virtual Machines:

  • Consult the Virtual Machine-software-maker’s documentation.
  • For the best performance, your macOS device should have a Solid State Drive (SSD).
  • Check for updates to your VM software and install them all.
  • There may be some VM settings you need to configure to get Windows to run optimally.  Check the documentation for the software you are using for recommendations.
How do I add iSchool printers to my personal computer?

How do I add iSchool printers to my personal computer?

Directions for adding an iSchool printer to a personal computer:

Windows 11

macOS

 

Windows 11

1. Find the following information about the printer you would like to use: a) IP address – IP addresses should be labeled in plain sight on each printer b) Make and model – printer should indicate make and model in plain sight If you are unable to determine a printer’s IP address or make or model, contact the iSchool IT Help Desk.

 

2. Download and install the latest printer driver for the make and model printer you identified in step 1. In general, you will be looking download a Ricoh printer driver: https://www.ricoh-usa.com/en/support-and-download named “PCL6 Driver for Universal Print”:

 

Save the file to your computer. Double-click the file (a)), click Unzip (b)), find then right-click the file named oemsetup.inf (c)), click Install (d)), click Yes. You should receive a “The operation completed successfully.” message.

 

3. Click the Windows icon (a). Click Settings (b). Click Bluetooth & devices (c). Click Printers & scanners (d).

Click Add device (e). The computer will look for available printers. After a few seconds, it will likely fail to find any printers. Click the button that appears: Add manually (f).

 

4. Select Add a printer using an IP address or hostname option. Click Next.

 

5. Change the Device type: to TCP/IP Device. Type in the IP address you found in step 1 into the Hostname or IP address field. Click Next.

 

6. Select the “RICOH PCL6 UniversalDriver” printer driver. Click Next.

 

7. Type in a name for the printer. Click Next.

 

8. Select the Do not share this printer option. Click Next.

 

9. You should receive a “success” message. Click Finish. You should be able to print to the printer you just added.

 


 

macOS

1. Find the IP address and the make and model of the printer you would like to use. IP addresses should be labeled in plain sight on each printer. If you are unable to determine a printer’s IP address or make or model, contact the iSchool IT Help Desk.

 

2. Download and install the latest printer driver for the make and model printer you identified in step 1. In general, you will be looking for a Ricoh printer driver: https://www.ricoh-usa.com/en/support-and-download If you are printing to a different make or model printer, you will need to web-search for the correct printer driver to install on your computer. If you need help with this step, contact the iSchool IT Help Desk.

 

3. Click the top-left Apple icon. Click System Settings….

 

4. Click Printers & Scanners, click Add Printer, Scanner, or Fax….

5. Click the IP button. Use the following settings:

Address: enter the IP address you found from step 1.

Protocol: Line Printer Daemon – LPD

Queue: leave blank

Name: can be anything you want, use something that makes it clear what it is

Location: gets filled in automatically

Use: *should* get selected automatically, if not, select the make and model of the printer

Click Add.

 

6. You should see the printer added with a green light indicating it is ready to print to.