Outlook sign in/login issue

If you are experiencing the following, with Microsoft Outlook on a Windows computer:

– Outlook is reporting it is “disconnected”

– Outlook flashes a small window and the window disappears repeatedly

– Outlook displays the behavior as seen in the video below:

 

Take the following actions:

– Quit/close/exit Outlook and all other Microsoft Office applications; Word, Excel, Powerpoint, etc.

– Start Word, click Account, click Sign Out, click Yes/Sign Out

– Quit/close/exit Word

– Start Outlook, click Sign in, proceed with the sign-in process

 

After doing the sign out/sign in actions above Outlook should work as expected. If it does not work as expected, please try restarting your computer.

Sync OneDrive and SharePoint Document Libraries to your computer

Using a web browser to create, edit, and manage files in the cloud works most of the time (and is recommended whenever it works) but sometimes you need to use the more advanced features of apps like Excel (Pivot Tables, etc.) or Word (Tables, etc.) that are not supported in the online versions. Or you might have a workflow that requires your files to be local instead of in the cloud.

The OneDrive client – which is available for both Windows and macOS – lets you selectively sync Document Libraries in your personal OneDrive and in our Intranet (which is hosted on SharePoint Online). You can even make the files available “on demand” meaning they will not sync until you open them up. This is great because then your local drive will not be filled up with files you might not need to work with.

Here are instructions for syncing OneDrive and SharePoint Document Libraries.

https://support.microsoft.com/en-us/office/sync-sharepoint-files-and-folders-87a96948-4dd7-43e4-aca1-53f3e18bea9b

NOTE – you will need a recent version of the OneDrive client. If your iSchool computer has not been imaged in some time (over one year) and/or you have never used the OneDrive client, please update it first by downloading the latest version here and then logging in to the client with your UW email address.

https://www.microsoft.com/en-us/microsoft-365/onedrive/download

If you are using a personal computer that never had the OneDrive client installed, just download the client from the above link and then log in with the account that has access to the files you want to sync.

The “Files On-Demand” feature in the OneDrive client also lets you keep all your files in the cloud where they are accessible securely from anywhere in the world, even from your mobile device.

Set up iSchool issued Windows computer

Set up iSchool issued Windows computer

The following initial, one-time-setup-steps need to be done to set up an iSchool-issued Windows computer. Please contact the iSchool IT Help Desk, 206-616-3086 or ihelp@uw.edu, if there are any questions or issues during this set up process.

This process could take around 30-45 minutes or more to complete.

(The following screen shots are a reference based on the time of writing. The actual screens, icons, and options you see and click through are subject to change at any time per Microsoft Windows updates and changes.)

1) Plug in the power adapter if the computer is a laptop. Turn on the computer.

2) If you and the computer are on campus: connect the computer to the wired campus network or the University of Washington WiFi network, sign in with your UW NetID credentials, then skip to step 8.

If you and the computer are off campus: connect the computer to any available Internet network:

3) Click the “Network sign-in” button:

4) On the “Network sign-in” screen, enter your UW NetID credentials, click the forward/enter arrow:

5) At the F5 Networks VPN Client window, sign in with UW NetID credentials, authenticate at the Duo two-factor authentication screen:

6) You should see a screen indicating “Connecting…” is happening:

Wait. After a handful of seconds, you may see a screen indicating the time. Click a mouse button or trackpad button or press a keyboard key, click the lower/second APM Network Access button, you should see the word “Connected“. Click the forward/enter arrow next to “Click here for logging on to Windows“:

7) Sign in with your UW NetID credentials:

8) You should see a series of information screens indicating the sign-in was successful and things are happening. Wait until you eventually reach the desktop.

9) Install the Code42/CrashPlan file backup software by following the steps on this web page: Install the CrashPlan file backup software

Use the Code42/CrashPlan software to restore files from a previous computer if necessary. Detailed directions are on this web page:

How to restore files using the Code42/CrashPlan application

Restoring files via Code42/CrashPlan is not necessarily a trivial step. Please contact the iSchool IT Help Desk if there are any questions about restoring files via Code42/CrashPlan.

10) If the Windows device is a laptop, complete the “Eduroam” WiFi network onboarding steps as described on this web page: Eduroam Onboarding Guides

At this point, your iSchool Windows computer has completed the necessary one-time-setup-steps and is ready to use but may not have all of the customizations you need. Some examples of further actions you may need to take:

If Microsoft Outlook is your email application of choice, find and start the Microsoft Outlook application. Follow the instructions provided by Outlook to add your @uw.edu email address.

If you have access to a shared @uw.edu email account and need to add the account to Outlook follow the steps on this web page: https://www.kb.ischool.uw.edu/how-to-add-shared-netid-email-account-to-outlook/

If you need to install Zoom: https://zoom.us/download

If you need to install SecureCRT (to access The UW Student Data Base): https://itconnect.uw.edu/uware/securecrt/

You may need or want to sign in to your web browser of choice to sync/retrieve bookmarks:

Google Chrome sync directions

Firefox sync directions

Microsoft Edge sync directions

Please contact the iSchool IT Help Desk, 206-616-3086 or ihelp@uw.edu, if there are any questions or issues during this setup process.

Add printer to iSchool computer

Add printer to iSchool computer

This web page includes detailed directions for adding an iSchool printer to an iSchool-issued computer:

Windows

macOS


Windows

1) Windows computers should arrive to you with all iSchool printers available to you. You should be able to print to any of the printers listed in Settings -> Bluetooth & devices -> Printers & scanners.

If the printer you need to use is not listed, proceed to step 2.

2) In the “Printers & scanners” settings, click Add device.

3) In a handful of seconds a “The printer that I want isn’t listed” message and an Add manually button should appear. Click the Add manually button.

4) Select “Find a printer in the directory…“, click Next.

5) Select the printer you need, click OK. Printer names should be self explanatory. Contact iSchool IT, ihelp@uw.edu, if there are any questions.

6) After a few seconds you should see a “…successfully added printer…” message. Click Next.

7) You should see another “…successfully added printer…” message. The “Set as the default printer” checkbox is optional. Click Finish.

 


macOS

1) Open a Finder window, click Applications, start the application Self Service, sign into Self Service with UW NetID credentials if prompted for credentials.

3) Click the Printers category, click Install for any and all printers you need to use.

Outlook shared calendar synchronization errors

Outlook shared calendar synchronization errors

The steps below can be done if you see multiple “synchronization errors” due to adding a shared calendar to Outlook on a Windows computer.

“Synchronization errors” found in the “Sync Issues” folder:

will indicate some wording about:

“Synchronizing server changes in folder ‘Colleague Name – Calendar’
Downloading from server ‘https://outlook.office365.com/’
Error synchronizing folder
[80070005-508-80070005-560]
You do not have sufficient permission to perform this operation on this object. See the folder contact or your system administrator”

Steps to take to attempt to resolve this issue:

1) Quit Outlook.

2) Right-click the lower-left Windows Start icon, click Run.

 

3) In the “Open:” field of the “Run” window, type:

Outlook.exe /resetnavpane

click OK.

4) Outlook will open. Let Outlook remain open for a while; 20, 30 seconds. Quit Outlook.

5) Right-click the lower-left Windows Start icon, click Run.

6) In the “Open:” field of the “Run” window, type:

Outlook.exe /cleanviews

click OK.

7) Outlook will open. The synchronization errors should clear up.

Group Policy update (gpupdate /force)

Group Policy update (gpupdate /force)

Occasionally iSchool IT will ask you to perform the following steps to troubleshoot a setting or solve a problem with your Windows computer. The steps below reapply any “Group Policies” set to apply to your computer:

1) Save any files you may be working on. Quit unnecessary, open applications. The process may require restarting the computer.

2) If you and your computer are off campus, connect to the UW Husky OnNet VPN.

3) Right-click the lower-left Windows icon, click Windows PowerShell (Admin).

4) Click Yes when prompted with the “Do you want to allow this app…” question.

5) In the “Windows PowerShell” window that opens, type:

gpupdate /force

Press Enter on your keyboard.

6) You will see wording like “Updating policy…”. The process could take a few minutes. You should see wording that the process completed successfully. You may be asked to restart your computer, if so, restart your computer.

7) If a computer restart is not needed, close the Windows PowerShell window by clicking the top-right “X”.

Sharing files with people external to the UW

There are times when we want to share Files/Folders with people who are not associated with the UW and who do not have a UW NetID. Here are your options and some limitations.

OneDrive

  • You can only share files in your personal UW OneDrive for Business with people that have a UW NetID.
  • Workarounds include:
    • Sponsoring a UW NetID for the external collaborator(s) and then provisioning the UW Office 365 service for them.
    • Creating a Shared UW NetID, provisioning the UW Office 365 service for it, and then sharing the credentials for this NetID with all the external collaborators. Of course, this negates any security and auditing and you risk the credentials for the Shared NetID getting passed around.

SharePoint

  • You are able to share Files and Folders and Sites in SharePoint Online with anyone that has a Microsoft Account.
    • Note this can be ANY Microsoft Account (Hotmail, Outlook.com, etc.) and does not need to be a Microsoft 365 Account.
    • Any email address can be a Microsoft Account so collaborators don’t have to sign up for anything new.
  • You can also share anything in SharePoint Online anonymously meaning no login required.
  • If HIPAA or FERPA compatibility is a concern, this is your only option.

Google Drive

  • You are able to share Files and Folders in both your personal UW Google Drive and in a UW Shared Google Drive (formerly known as a Team Drive) with ANY Google Account.
    • Note any email address can be a Google Account so collaborators don’t have to sign up for anything new.
  • You can also share anything in any Google Drive anonymously meaning no login required.
  • If HIPAA or FERPA compatibility is a concern, Google Drive is not an option.

N Drive

  • It is not possible to share anything on the iSchool N Drive (our network file share) with anyone that does not have a UW NetID.
  • Accessing the N Drive from off-campus requires the Husky OnNet VPN (which also requires a UW NetID).
Microsoft Office Outlook default mail client error message

Microsoft Office Outlook default mail client error message

If you are using an iSchool-issued Windows laptop and continually seeing a pop-up message, with the wording “Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client.”, follow the steps below:


1) Quit Outlook.


2) If you are off campus, connect to the Husky OnNet VPN by following these steps:

https://itconnect.uw.edu/connect/uw-networks/about-husky-onnet/use-husky-onnet/#windows


3) Right-click the lower-left Windows icon, click Windows PowerShell (Admin), click Yes.


4) In the “PowerShell” application window that opens, type:

gpupdate /force

press “Enter” on your keyboard

after a few seconds, you should see wording indicating “Computer Policy” and “User Policy” updated successfully.


If you see wording that the “Computer Policy” and “User Policy” updated successfully, the Outlook “…no default mail client…” message should stop appearing.

Add or edit multiple SharePoint In/Out Board entries

Add or edit multiple SharePoint In/Out Board entries

This page includes directions for adding or editing multiple SharePoint In/Out Board entries.

01) go to the SharePoint In/Out Board:

https://uwnetid.sharepoint.com/sites/ischoolnew/sites/HumanResources/Lists/InOutBoard/

02) click edit

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03) click the box next to a row to select the entire row (you can click-and-drag to select/highlight multiple rows), copy the row(s) using keyboard commands (Windows – Ctrl+C) (macOS – command+C)

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04) scroll down to the bottom of the page/list to find an empty row entry, click the far-left-box next to the empty row, paste the row(s) using keyboard commands (Windows – Ctrl+V) (macOS – command+V)

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05) click the calendar icon to edit the date as necessary, click the drop-down button next to other entries to edit as necessary

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06) when edits are complete, scroll to the top of the page/list, click Stop to save your edits

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