Outlook sign in/login issue

Posted on December 21, 2022 by ndempsey • Posted in Email, Microsoft, Microsoft 365, Office, Outlook, Windows •

If you are experiencing the following, with Microsoft Outlook on a Windows computer:

– Outlook is reporting it is “disconnected”

– Outlook flashes a small window and the window disappears repeatedly

– Outlook displays the behavior as seen in the video below:

Take the following actions:

– Quit/close/exit Outlook and all other Microsoft Office applications; Word, Excel, Powerpoint, etc.

– Start Word, click Account, click Sign Out, click Yes/Sign Out

– Quit/close/exit Word

– Start Outlook, click Sign in, proceed with the sign-in process

After doing the sign out/sign in actions above Outlook should work as expected. If it does not work as expected, please try restarting your computer.

Set up iSchool issued Windows computer

Posted on February 4, 2022 by ndempsey • Posted in Microsoft, Software, Windows •

The following initial, one-time-setup-steps need to be done to set up an iSchool-issued Windows computer. Please contact the iSchool IT Help Desk, 206-616-3086 or ihelp@uw.edu, if there are any questions or issues during this set up process.

This process could take around 30-45 minutes or more to complete.

(The following screen shots are a reference based on the time of writing. The actual screens, icons, and options you see and click through are subject to change at any time per Microsoft Windows updates and changes.)

1) Plug in the power adapter if the computer is a laptop. Turn on the computer.

2) If you and the computer are on campus: connect the computer to the wired campus network or the University of Washington WiFi network, sign in with your UW NetID credentials, then skip to step 8.

If you and the computer are off campus: connect the computer to any available Internet network:

3) Click the “Network sign-in” button:

4) On the “Network sign-in” screen, enter your UW NetID credentials, click the forward/enter arrow:

5) At the F5 Networks VPN Client window, sign in with UW NetID credentials, authenticate at the Duo two-factor authentication screen:

6) You should see a screen indicating “Connecting…” is happening:

Wait. After a handful of seconds, you may see a screen indicating the time. Click a mouse button or trackpad button or press a keyboard key, click the lower/second APM Network Access button, you should see the word “Connected“. Click the forward/enter arrow next to “Click here for logging on to Windows“:

7) Sign in with your UW NetID credentials:

8) You should see a series of information screens indicating the sign-in was successful and things are happening. Wait until you eventually reach the desktop.

9) Install the Code42/CrashPlan file backup software by following the steps on this web page: Install the CrashPlan file backup software

Use the Code42/CrashPlan software to restore files from a previous computer if necessary. Detailed directions are on this web page:

How to restore files using the Code42/CrashPlan application

Restoring files via Code42/CrashPlan is not necessarily a trivial step. Please contact the iSchool IT Help Desk if there are any questions about restoring files via Code42/CrashPlan.

10) If the Windows device is a laptop, complete the “Eduroam” WiFi network onboarding steps as described on this web page: Eduroam Onboarding Guides

At this point, your iSchool Windows computer has completed the necessary one-time-setup-steps and is ready to use but may not have all of the customizations you need. Some examples of further actions you may need to take:

If Microsoft Outlook is your email application of choice, find and start the Microsoft Outlook application. Follow the instructions provided by Outlook to add your @uw.edu email address.

If you have access to a shared @uw.edu email account and need to add the account to Outlook follow the steps on this web page: https://www.kb.ischool.uw.edu/how-to-add-shared-netid-email-account-to-outlook/

If you need to install Zoom: https://zoom.us/download

If you need to install SecureCRT (to access The UW Student Data Base): https://itconnect.uw.edu/uware/securecrt/

You may need or want to sign in to your web browser of choice to sync/retrieve bookmarks:

Google Chrome sync directions

Firefox sync directions

Microsoft Edge sync directions

Please contact the iSchool IT Help Desk, 206-616-3086 or ihelp@uw.edu, if there are any questions or issues during this setup process.

Add printer to iSchool computer

Posted on October 5, 2021 by ndempsey • Posted in Apple, macOS, Microsoft, Printing, Windows, Windows 10 • Tagged Print, printer, printing •

This web page includes detailed directions for adding an iSchool printer to an iSchool-issued computer:

Windows

macOS

Windows

1) Windows computers should arrive to you with all iSchool printers available to you. You should be able to print to any of the printers listed in Settings -> Bluetooth & devices -> Printers & scanners.

If the printer you need to use is not listed, proceed to step 2.

2) In the “Printers & scanners” settings, click Add device.

3) In a handful of seconds a “The printer that I want isn’t listed” message and an Add manually button should appear. Click the Add manually button.

4) Select “Find a printer in the directory…“, click Next.

5) Select the printer you need, click OK. Printer names should be self explanatory. Contact iSchool IT, ihelp@uw.edu, if there are any questions.

6) After a few seconds you should see a “…successfully added printer…” message. Click Next.

7) You should see another “…successfully added printer…” message. The “Set as the default printer” checkbox is optional. Click Finish.

macOS

1) Open a Finder window, click Applications, start the application Self Service, sign into Self Service with UW NetID credentials if prompted for credentials.

3) Click the Printers category, click Install for any and all printers you need to use.

Microsoft Office Outlook default mail client error message

Posted on April 16, 2020 by ihelp • Posted in Email, Microsoft, Microsoft 365, Office, Outlook, Software, Windows • Tagged default mail client, microsoft office, microsoft outlook, outlook •

If you are using an iSchool-issued Windows laptop and continually seeing a pop-up message, with the wording “Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client.”, follow the steps below:

1) Quit Outlook.

2) If you are off campus, connect to the Husky OnNet VPN by following these steps:

https://itconnect.uw.edu/connect/uw-networks/about-husky-onnet/use-husky-onnet/#windows

3) Right-click the lower-left Windows icon, click Windows PowerShell (Admin), click Yes.

4) In the “PowerShell” application window that opens, type:

gpupdate /force

press “Enter” on your keyboard

after a few seconds, you should see wording indicating “Computer Policy” and “User Policy” updated successfully.

If you see wording that the “Computer Policy” and “User Policy” updated successfully, the Outlook “…no default mail client…” message should stop appearing.

Connecting to SQL Server from an iSchool-provided computer

Posted on October 11, 2017 by ihelp • Posted in Microsoft, SQL Server, Windows • Tagged sql, SQL Server Management Studio, SSMS •

These instructions will allow you to connect to a Microsoft SQL Server using Windows Authentication (your UW NetID and password) from iSchool-provided faculty, staff, and lab computers, using SQL Server Management Studio (SSMS).

If you need to connect to a SQL Server from a personal computer, follow the instructions on this page.

How to connect to a SQL Server, using your UW NetID credentials, from an iSchool-provided computer (faculty, staff, lab computers):

1) Click the lower-left Windows icon, under Microsoft SQL Server Tools, right-click Microsoft SQL Server Management, mouse over More, click Open file location

2) A new File Explorer window will open, hold the shift key (on the keyboard) then right-click shortcut to SQL Server Management Studio, click Run as different user

3) In the login window, use the following:

username: netid\your UW NetID
password: your UW NetID password

click OK

Note well: On lab computers, at this point, it may look like nothing is happening. Wait. It could be a few minutes before SSMS starts up.

When SSMS opens, for “User name”, you should see NETID\your UW NetID

Enter the server name to connect.

Activation Required Prompts and Microsoft Software

Posted on March 7, 2014 by ihelp • Posted in Microsoft, Office, Software, Windows, Windows 10 • Tagged Activation, excel, licensing, microsoft, office, Office 2013, Office 2016, windows, word •

iSchool owned Windows computers are set up to periodically check-in with a license server on campus to verify the activation of Windows (the operating system itself).

If your computer has been off campus for quite some time and your computer has not connected to the Husky OnNet VPN for quite some time (at least once every 180 days), you can expect to see a prompt or message telling you that you are required to activate Microsoft Windows or your license will expire soon.

If you see a message about needing to activate Windows, connect to the Husky OnNet VPN, then wait. You may continue working. Your computer will automatically “check in” with the on-campus license server, activate Microsoft Windows, the “activation required” message will disappear, and you can disconnect or exit the Husky OnNet VPN application.

More about how activating Microsoft products works at the UW, can be found on UW-IT’s website:

https://itconnect.uw.edu/wares/msinf/software/activating-microsoft-products/

How do I add iSchool printers to my personal computer?

Posted on June 6, 2012 by ihelp • Posted in macOS, Printing, Windows, Windows 11 • Tagged printers, printing •

Directions for adding an iSchool printer to a personal computer:

Windows 11

macOS

Windows 11

1. Find the following information about the printer you would like to use: a) IP address – IP addresses should be labeled in plain sight on each printer b) Make and model – printer should indicate make and model in plain sight If you are unable to determine a printer’s IP address or make or model, contact the iSchool IT Help Desk.

2. Download and install the latest printer driver for the make and model printer you identified in step 1. In general, you will be looking download a Ricoh printer driver: https://www.ricoh-usa.com/en/support-and-download named “PCL6 Driver for Universal Print”:

Save the file to your computer. Double-click the file (a)), click Unzip (b)), find then right-click the file named oemsetup.inf (c)), click Install (d)), click Yes. You should receive a “The operation completed successfully.” message.

3. Click the Windows icon (a). Click Settings (b). Click Bluetooth & devices (c). Click Printers & scanners (d).

Click Add device (e). The computer will look for available printers. After a few seconds, it will likely fail to find any printers. Click the button that appears: Add manually (f).

4. Select Add a printer using an IP address or hostname option. Click Next.

5. Change the Device type: to TCP/IP Device. Type in the IP address you found in step 1 into the Hostname or IP address field. Click Next.

6. Select the “RICOH PCL6 UniversalDriver” printer driver. Click Next.

7. Type in a name for the printer. Click Next.

8. Select the Do not share this printer option. Click Next.

9. You should receive a “success” message. Click Finish. You should be able to print to the printer you just added.

macOS

1. Find the IP address and the make and model of the printer you would like to use. IP addresses should be labeled in plain sight on each printer. If you are unable to determine a printer’s IP address or make or model, contact the iSchool IT Help Desk.

2. Download and install the latest printer driver for the make and model printer you identified in step 1. In general, you will be looking for a Ricoh printer driver: https://www.ricoh-usa.com/en/support-and-download If you are printing to a different make or model printer, you will need to web-search for the correct printer driver to install on your computer. If you need help with this step, contact the iSchool IT Help Desk.

3. Click the top-left Apple icon. Click System Settings….

4. Click Printers & Scanners, click Add Printer, Scanner, or Fax….

5. Click the IP button. Use the following settings:

Address: enter the IP address you found from step 1.

Protocol: Line Printer Daemon – LPD

Queue: leave blank

Name: can be anything you want, use something that makes it clear what it is

Location: gets filled in automatically

Use: *should* get selected automatically, if not, select the make and model of the printer

Click Add.

6. You should see the printer added with a green light indicating it is ready to print to.

Connecting to (Mapping or Mounting) the iSchool N Drive

Posted on June 6, 2012 by ihelp • Posted in macOS, Remote Access, Windows • Tagged Mac OS X, macOS, Map Network Drive, n-drive, Windows 10 •

The iSchool provides a shared collection of network storage folders commonly referred to as the N Drive (“N” for network). The following directions are for accessing the folders on the N Drive. The directions presuppose you have the correct permissions to access the N Drive folders. If you are unsure of your permissions to access the N Drive, or specific folders within the N Drive, please contact the iSchool IT Help Desk.

If you need to map or connect to the N Drive on your computer, use the following server addresses:

Windows: \\netid.washington.edu\ischool
macOS: smb://netid.washington.edu/ischool

Fully detailed instructions are below.

The N Drive is only accessible from the UW network. If the computer you are using is physically off campus, you must first connect to the Husky OnNet before you will be able to access the N Drive.

Access the N Drive using an iSchool issued computer

Access the N Drive using a personal computer

Access the N Drive using an iSchool issued computer
Windows 10
macOS

Windows 10

If you are off campus, connect to the Husky OnNet VPN

1) click the Windows File Explorer button in the lower-left corner of the screen, click N Drive below This PC

macOS

Follow the “personal computer” directions for macOS

Access the N Drive using a personal computer
Windows 10
macOS

Windows 10

If you are off campus, download, install, then connect to the Husky OnNet VPN

1) right-click the lower-left Windows icon, click File Explorer, click This PC, click Computer, click Map network drive

2) in the Map Network Drive window, for Drive: use N, for Folder: use \\netid.washington.edu\ischool, check Connect using different credentials, click Finish, for User name use the format netid\yourNetID, for Password use your NetID password, click OK

3) the N Drive and its folders will appear below This PC

macOS

If you are off campus, connect to the Husky OnNet VPN

1) open Finder, click Preferences…, click Sidebar, check the box next to your computer name, close the Finder Preferences window

2) in Finder, click Go, click Connect to Server… (⌘ + K on your keyboard)

3) for Server Address: use smb://netid.washington.edu/ischool, click the plus (+) button, click Connect, select Connect as: Registered User, for Name:, use netid\yourNetID, for Password: use your NetID password

4) Finder will open a folder titled ischool with all of the N Drive folders, you can also find the N Drive folders in Finder by clicking your computer name -> ischool

iSchool Knowledge Base

University of Washington Information School

Category Archives: Windows

Outlook sign in/login issue

Set up iSchool issued Windows computer

Add printer to iSchool computer

Microsoft Office Outlook default mail client error message

Connecting to SQL Server from an iSchool-provided computer

Activation Required Prompts and Microsoft Software

How do I add iSchool printers to my personal computer?

Connecting to (Mapping or Mounting) the iSchool N Drive