ToolBox -

There are numerous things that can cause problems when using network printers some of which are:

  • the name of the printer changes
  • the print server changes
  • the printer was installed manually

Since it is usually too difficult to repair a broken network printer installation, the solution is to delete them all and then let Group Policy add them back in when you log on again. Here is how to delete your network printers if you are using a computer in the ISCHOOL domain.

  • Make sure you are connected to the wired UW network, you can’t do this if you are off-line or on the wireless network
  • Close all open programs
  • Go to “Computer” and double-click the N: drive
  • Double-click the “IT Tools” folder
  • Right-click the “DeleteNetworkPrinters” script and select “Run as Administrator”
  • Wait for the script to complete but do not reboot…yet
  • Open a command prompt by typing “CMD” in the search bar in the Start menu
  • Type the following command and press Enter:  gpupdate /force

After you log back on your list of printers will slowly populate with all the correct entries and you can then use them again. You may need to specify your default printer again if you experience a printing error.  You may do so by going to START > DEVICES AND PRINTERS, right-clicking your desired printer, and selecting “Set as default printer.”


If you have any questions after reading this article or if you need any help, please don't hesitate to contact the iSchool IT Help Desk.

http://ischool.uw.edu/help
(206) 616-3086