ToolBox -

TeamViewer is a program that makes it possible for the iSchool IT Help Desk to see and control your computer, wherever it may be, allowing for easier remote support. To use TeamViewer:

Mac
Windows

 

Use TeamViewer on Mac OS X

1. start Finder, click Applications, double-click TeamViewer QuickSupport.app

Location of TeamViewer QuickSupport.app

Location of TeamViewer QuickSupport.app

1a. if TeamViewer QuickSupport.app is not in Applications you can download it from here:

https://get.teamviewer.com/ischool

or go to the N: Drive -> IT Tools -> TeamViewer -> Mac, double-click TeamViewer QuickSupport.app

TeamViewer QuickSupport.app Location On N: Drive

TeamViewer QuickSupport.app Location On N: Drive

2. the TeamViewer application generates two numbers, the iSchool IT Help Desk will need these numbers to remotely connect to your computer

TeamViewer ID and Password

 

Use TeamViewer on Windows

1. go to C:\Windows\ischool\TeamViewer, double-click TeamViewer QuickSupport.exe

Location in iSchool Windows Computer

Location of TeamViewer QuickSupport on iSchool Windows Computer

1a. if TeamViewer QuickSupport.exe is not there you can download it from here:

https://get.teamviewer.com/ischool

or go to N: Drive -> IT Tools -> TeamViewer -> Windows, double-click TeamViewer QuickSupport.exe

Location of TeamViewer QuickSupport.exe on N: Drive

Location of TeamViewer QuickSupport.exe on N: Drive

2. the TeamViewer application generates two numbers, the iSchool IT Help Desk will need these numbers to remotely connect to your computer

Computer ID and Password


If you have any questions after reading this article or if you need any help, please don't hesitate to contact the iSchool IT Help Desk.

http://ischool.uw.edu/help
(206) 616-3086