ToolBox -

iSchool IT uses Request Tracker (commonly referred to as RT) to track help requests. You can easily view all of the tickets you are on by browsing to this URL:

https://rt.ischool.washington.edu/SelfService/

and logging in with your RT username and password.

Your username will be your email address unless you are a privileged user in the system in which case it is your UW NetID.


If you have any questions after reading this article or if you need any help, please don't hesitate to contact the iSchool IT Help Desk.

http://ischool.uw.edu/help
(206) 616-3086