Web browsers not loading websites, Sophos Web Protection

Web browsers not loading websites, Sophos Web Protection

Some users with Sophos installed on macOS computers have reported the following issue:

-All web browsers do not load any and all web pages

-Other network activity like email and video conferencing continue to work

One troubleshooting / workaround that has “fixed” the issue in the past are the following steps:

1) Click the Sophos icon in the top-right menu bar, click Open Preferences….

2) Click Web Protection, click General, click both switches OFF.

3) Switch to any web browser application. Load any website. Confirm websites and pages load as expected.

4) Back in Sophos, click both Web Protection switches back ON. Switch back to a web browser and confirm web pages continue to load and work as expected.

Self Service

Self Service

iSchool owned Apple computers have access to an application named Self Service. Self Service allows you to install things like applications and printers. To access Self Service:

1) If you are off campus, connect to the Husky OnNet VPN.

2) Start the Self Service application, found in the Applications folder.

 

3) Sign into Self Service using your UW NetID credentials.

self_service_sign_in_info

 

4) Self Service will present you with multiple options.

self_service