iSchool Knowledge Base

University of Washington Information School

Article Categories

Activity Insight

Mostly for faculty and researchers since they have more records in Activity Insight and use it for reports.


About Apple devices, macOS and iOS.


Anything to do with iSchool backups. What we backup, how it's backed up, when it's backed up, how to access your backup, how to access versions and what is NOT backed up. We do not provide archival backups.


Canvas, the University of Washington LMS (Learning Management System).


Information about collaboration and information sharing tools.

Course Sites

Course sites whether in Canvas or HTML sites.


Email at the University of Washington, Information School.


Upgrading, replacing, fixing and using iSchool hardware, including checkout equipment.


iSchool IT hosting options including websites and servers and virtual machines.

Lecture Capture

Information for instructors about how to record and share lectures.

Microsoft Imagine

Microsoft Imagine is a site that offers iSchool students select Microsoft software at no charge.

Mobile Devices

Mobile devices at the University of Washington, Information School.

Online Learning

Online Learning at the University of Washington, Information School.


Network printers, directly connected personal printers and how to add an iSchool printer to a personal computer that is not joined to the NETID domain.

Remote Access

Accessing iSchool or UW resources remotely via VPN, Remote Desktop, SFTP, etc.

Request Tracker

Request Tracker at the University of Washington, Information School.


Security, phishing, updating/installing/removing anti-malware programs, spam, etc.


Anything to do with any Operating System, Application or the iSchool Software Image. How to use it, how to update it, how to configure it, etc. This includes SharePoint.


Information about streaming tools and videoconferencing.


Find posts about teaching at the University of Washington, Information School.


Find posts about general, University of Washington related things.


How to update the iSchool website.