The Avaya VoIP phone app (currently called “Avaya IX Workplace”, formerly called “Avaya Equinox” and “Avaya one-X Communicator”) is the recommended and supported softphone app for your Avaya VoIP telephone.

Here are the UW-IT instructions for installing the Avaya app:

https://itconnect.uw.edu/wares/uware/avaya-ix-workplace/

Be sure to install the app while you are on campus and connected to a UW wired or wireless network.

Here are some instructional videos provided by UW-IT:

https://itconnect.uw.edu/connect/phones/service/softphone/

If you are using a Mac, follow these additional steps once you have finished following the above instructions.