Many iSchool staff have supplemental/additional accounts in Outlook. At times it is useful to be able to send email using the Mail Merge feature from a supplemental account so that replies go to the supplemental account instead of to your personal account. This is also useful as the recipients might not recognize or be expecting an email from you but they do recognize the supplemental account.

Here is how to perform a Mail Merge using a supplemental Account running on Windows.

• Be sure you have the proper access to the supplemental Account. If you do not or you do not know, ask iSchool IT.
• The supplemental Account needs to be added to Outlook as an additional/separate account, not under the Advanced settings of your personal Account.
• You need to set the supplemental Account as the Default Account in Outlook.
  • Classic Outlook: Go to File > Account Settings > Account Settings. Click on the supplemental Account to select it and then click on “Set as Default”.
  • New Outlook: Settings -> Accounts -> Email Accounts -> Click on “Manage” on supplemental Account -> “Set as primary Account”
• Set send messages as:
  • In Outlook Classis, go to File > Options > Mail > Send messages, and make sure that the “Always use the default account when composing new messages” is checked.
  • New Outlook : N/A

Once you are finished using Mail Merge, be sure to uncheck “Always use the default…”  (classic only) and set your personal Account as the Default Account in Outlook.