Web browsers not loading websites, Sophos Web Protection

Web browsers not loading websites, Sophos Web Protection

Some users with Sophos installed on macOS computers have reported the following issue:

-All web browsers do not load any and all web pages.

-Other network activity like email and video conferencing continue to work.

Troubleshooting 

Follow the steps for one workaround that has “fixed” the issue in the past:

1) Click the Sophos icon in the top-right menu bar, click Open Preferences….

2) Click Web Protection, click General, click both switches OFF.

3) Switch to any web browser application. Load any website. Confirm websites and pages load as expected.

4) Back in Sophos, click both Web Protection switches back ON. Switch back to a web browser and confirm web pages continue to load and work as expected.

Outlook shared calendar synchronization errors

Outlook shared calendar synchronization errors

The steps below can be done if you see multiple “synchronization errors” due to adding a shared calendar to Outlook on a Windows computer.

“Synchronization errors” found in the “Sync Issues” folder:

will indicate some wording about:

“Synchronizing server changes in folder ‘Colleague Name – Calendar’
Downloading from server ‘https://outlook.office365.com/’
Error synchronizing folder
[80070005-508-80070005-560]
You do not have sufficient permission to perform this operation on this object. See the folder contact or your system administrator”

Steps to take to attempt to resolve this issue:

1) Quit Outlook.

2) Right-click the lower-left Windows Start icon, click Run.

 

3) In the “Open:” field of the “Run” window, type:

Outlook.exe /resetnavpane

Click OK.

4) Outlook will open. Let Outlook remain open for a while; 20, 30 seconds. Quit Outlook.

5) Right-click the lower-left Windows Start icon, click Run.

6) In the “Open:” field of the “Run” window, type:

Outlook.exe /cleanviews

Click OK.

7) Outlook will open. The synchronization errors should clear up.

Microsoft Office Outlook default mail client error message

Microsoft Office Outlook default mail client error message

If you are using an iSchool-issued Windows laptop and continually seeing a pop-up message, with the wording “Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client.”, follow the steps below:


1) Quit Outlook.


2) If you are off campus, connect to the Husky OnNet VPN by following these steps:

https://itconnect.uw.edu/connect/uw-networks/about-husky-onnet/use-husky-onnet/#windows


3) Right-click the lower-left Windows icon, click Windows PowerShell (Admin), click Yes.


4) In the “PowerShell” application window that opens, type:

gpupdate /force

press “Enter” on your keyboard

after a few seconds, you should see wording indicating “Computer Policy” and “User Policy” updated successfully.


If you see wording that the “Computer Policy” and “User Policy” updated successfully, the Outlook “…no default mail client…” message should stop appearing.

Focused Inbox

Microsoft introduced “Focused Inbox” for Outlook. The idea of “Focused Inbox”, is that Outlook will “learn” to automatically sort emails into two “tabs” in your inbox: “Focused” and “Other.” “Important” emails will be sorted into the “Focused” tab of your Inbox. Less important emails will be sorted into the “Other” tab of your Inbox.

Full documentation about Focused Inbox can be found at the link below:

Microsoft Focused Inbox documentation

A previous version of this feature, named “Clutter”, should be turned off. Steps to turn off “Clutter” can be found at the link below:

Microsoft documentation for turning off “Clutter”

 

 

OneDrive Files On-Demand

The newest version of OneDrive offers “Files On-Demand.”

With OneDrive Files On-Demand, you can:

– Save space on your device by storing files online only

– Set files and folders to be always available locally on your device

– See important information about files, such as whether they are shared

If you are running the latest version of Windows or macOS and the latest version of the OneDrive sync client application, OneDrive Files On-Demand is available to you.

Information about configuring OneDrive Files On-Demand is available on this web page:

Manage OneDrive sync options

Create SharePoint List from Excel Spreadsheet

The advantages of using a SharePoint list instead of just uploading an Excel file to SharePoint is that multiple people can edit the file simultaneously. You avoid version sprawl by only having one centrally located version of the list and you can always download the list as a file if needed.

Here are the steps:

  • Make sure your Excel file is saved in the newest format, it needs to have a .XLSX extension. If it does not, simply save it in this newer format. The old format is .XLS.
  • Browse to your SharePoint site using Internet Explorer. This task requires IE as it is the only browser that works with ActiveX controls.
  • Follow these steps here using Internet Explorer: Create a list based on a spreadsheet.

Kubi

Kubi is a video conferencing tool. A Kubi robot is an iPad with a motorized tablet stand which will pivot and rotate. Using a Kubi robot allows the videoconferencing participant look around the meeting or classroom and interact in real-time with classmates or colleagues.

The Online Learning Team maintains a guide for this tool, which is available on Canvas via the iSchool Online Learning Support site. You can access the guide here.

The Online Learning Team provides streaming support for classes and events. If you would like to request this, please fill out the streaming support request form.

If you have any questions, you may reach out to the Online Learning Team by emailing olt@uw.edu.

Google Drive

Google Drive is part of the UW Google Apps suite. Google Drive is a cloud-based storage area that can be used to store any kind of file. It can also be used for collaboration on Google Docs, Sheets and Slides.

The Online Learning Team maintains a guide for this tool, which is available on Canvas via the iSchool Online Learning Support site. You can access the guide here.

If you have any questions, you may reach out to the Online Learning Team by emailing olt@uw.edu.

Google Hangouts

Google Hangouts a video conferencing tool that lets you connect live with up to ten people over mic and webcam. You can also share slides and documents.

Google Hangouts is linked to a user’s Google profile, and because UW uses Google Apps for Education, you can use your yournetid@uw.edu account to access Hangouts.

The Online Learning Team maintains a guide for this tool, which is available on Canvas via the iSchool Online Learning Support site. You can access the guide here.

The Online Learning Team provides streaming support for classes and events. If you would like to request this, please fill out the streaming support request form.

If you have any questions, you may reach out to the Online Learning Team by emailing olt@uw.edu.

Adobe Connect

Adobe Connect is a highly capable tool for facilitating synchronous communication. You can share documents and screens, use video and audio, record meetings, etc.

It is recommended for use particularly in meetings that require a lot of features and flexibility, such as in hybrid synchronous class meetings and faculty meetings.

The Online Learning Team maintains a guide for this tool, which is available on Canvas via the iSchool Online Learning Support site. You can access the guide here.

The Online Learning Team provides streaming support for classes and events. If you would like to request this, please fill out the streaming support request form.

If you have any questions, you may reach out to the Online Learning Team by emailing olt@uw.edu.