ToolBox -

NOTE – this post is depreciated but it might still provide useful information for people outside of the iSchool. Currently we are recommending that all CAAMS users at the iSchool connect to Picture Perfect via the UW Lockshop Terminal Server.


CAAMS (Computer Automated Access Management System) is what the University of Washington uses for accessing rooms and buildings. Doors are equipped with card readers and you can swipe your Husky Card in the reader to gain entry to areas to which you have been granted access. This article, primarily aimed at iSchool staff and faculty is explains how to configure your computer if you are going to administer CAAMS for the iSchool. This article assumes that you already have a CAAMS username and password and that you are using a computer running Windows.


As of this writing [28 Dec 2015] we have only confirmed that this works with Windows 7 although since we are recommending Firefox it should work with Windows 8.1 or 10.


If you don’t already have Mozilla Firefox installed, please install it from here:

If Firefox is already installed be sure you update it to the latest version.

NOTE – We have found that Firefox usually works best but Internet Explorer version 7, 8 and 9 can also work depending on your computer’s configuration. Windows 7, assuming it’s fully patched (and all subsequent versions of Windows) use IE 11 or newer which does not work well. We have not tested this using Microsoft Edge or Google Chrome.


Open Control Panel and go to Uninstall a program.


Scroll down to “J” and uninstall every version of Java that is installed on your computer. You might see more or fewer versions than in the screen shot below but regardless you want to remove them all.


Browse to here:

Accept the license agreement and download the 8u66 Windows x86 Offline installation file. Previously this required an Oracle account (which was free to create) but as of this writing it does not. If it does, go ahead and create an account. Once you have downloaded jre-8u66-windows-i586.exe, install it.

Note – if this specific update (8u66) does not exist, try any update that starts with 8 and get the x86 version.

Go back to Control Panel and search for “java”.


Click on Java (32-bit) to open the Java control panel. Click on the Update tab and uncheck the Check for Updates Automatically box.


You might get a warning and if you do you will need to click the Never Check button to confirm that you do NOT want to check for updates.


Click OK.


Open Control Panel > Network and Internet > Network and Sharing Center and and click on Change adapter settings.


Right click your Local Area Connection (or whichever connection you have your Ethernet cable plugged into) and select Properties. Once here double click Internet Protocol Version 4.


Click the Advanced button.


Click the DNS tab. Under DNS you want to select Append these DNS suffixes (in order).


Under Append these DNS suffixes look for If you don’t already see it click the Add button and add so that it looks like this.


Click OK, OK and Close to apply the changes and then you can close Control Panel.


Launch Firefox. You will need to allow Java’s installation, check the box and click Continue. You may need to restart Firefox once the installation finishes.


Using Firefox, browse to here:

and click on the Picture Perfect button in the top, left corner.

Firefox will display a warning about the connection being untrusted, click on I Understand the Risks and then click the Add Exception button so that you don’t get this warning again. If you don’t see the option to add an exception, follow these instructions to do so, the item might be in a iframe.


Be sure the Permanently store this exception box is checked and click the Confirm Security Exception button.


You will then get a warning from bac02, be sure to check the Always trust content from this publisher box and click the Yes button.


You will then get a warning from, be sure to check the Always trust content from this publisher box and then the Run button.


This warnings might appear more than once, if they do, simply follow the instructions above as many times as required. If you are successful, you should arrive at the Picture Perfect Webtop login screen. Click the Picture Perfect button to log in.


Enter your CAAMS username and password.

If you get a warning from the Windows Firewall, allow the application using the default settings.

Lastly, if you get a 404 or 405 error after clicking the Picture Perfect button, try this direct link instead:


If you have any questions after reading this article or if you need any help, please don't hesitate to contact the iSchool IT Help Desk.
(206) 616-3086