How to use TeamViewer for remote IT support

How to use TeamViewer for remote IT support

TeamViewer is a program that makes it possible for the iSchool IT Help Desk to see and control your computer, wherever it may be, allowing for easier remote support. To use TeamViewer:

Mac
Windows

Use TeamViewer on macOS

1. Start Finder, click Applications, double-click TeamViewer QuickSupport.app

1a. If TeamViewer QuickSupport.app is not in the Applications folder you can download it from:

https://get.teamviewer.com/ischool

2. Once started, the TeamViewer application generates two numbers. The iSchool IT Help Desk will need these numbers to remotely connect to your computer.

Use TeamViewer on Windows

1. Click the lower-left Windows icon (A), start typing TeamViewer (B), click the search result named TeamViewerQS.

Start TeamViewer on an iSchool Windows Computer

1a. If TeamViewer QS.exe (could also be named TeamViewer QuickSupport.exe) is not already on your computer, you can download it from:

https://get.teamviewer.com/ischool

2. Once started, the TeamViewer application generates two numbers. The iSchool IT Help Desk will need these numbers to remotely connect to your computer.